How can I cancel my GemPages subscription?
We're sad to see you go but this option is available. You can cancel the subscription by uninstalling the app from your Shopify store.
For more details, please follow Shopify's step-by-step instructions in this article.
We would love to listen to any feedback you have for us. Your feedback will be of great help for us to better support worldwide merchants, and you as well, if we ever have a second chance! Reach out to us at email@example.com.
What happens to my live pages?
When you uninstall, all live pages created by GemPages still remain untouched.
However, uninstalling GemPages may lead to these pages not working properly. Some of the main reasons are missing CSS & JS files, theme change, or core script update from the GemPages server. Please contact our customer support if you run into any problems with these pages, as we do provide page maintenance within 3 months of the uninstallation.
We do not recommend editing the pages with a different tool like the Shopify editor or other page design apps. Different page stylings and codes can easily conflict, which ultimately requires re-editing and re-publishing through GemPages.
What happens to my data?
New changes from Shopify’s GDPR require us to erase customer data after a certain amount of time after you uninstall GemPages or stop using Shopify.
Unlike your live pages, your data is scheduled for erasure after 3 months if you choose to opt-out of our services.
View our Data Retention & Erasure Policy to know exactly which data of yours will be erased.
GemPages complies with GDPR data practices thoroughly. You can learn about your rights and exercise them using this form.
How can I retain my data?
Reinstalling GemPages can stop your data from being erased. We will notify you via email regarding the erasure date, so be sure to keep an eye on your inbox!