How do I cancel my subscription?

How do I cancel the subscription?

We're sad to see you go but this option is available. You can cancel the subscription by uninstalling the app from your Shopify store.

For more details on how to do this, you can follow Shopify's step-by-step instruction. Click here

 

We would love to listen to any feedback you have for us so please reach out to support@gempages.help.

Your feedback is much appreciated and will help us to decide which points will be leveled-up if we have a second chance to support your business. 

 

What happens to my live pages once I uninstall GemPages? Do my pages stay the same?

Your pages will be kept within 6 months of your trial expiration or unsubscription. If there is any problem with your pages, please contact us for assistance.

 

Can I edit my pages by Shopify editor or other page builders after uninstallation?

Because of the tech barrier that each page builder is developed by different coders with different coding styles, the page created by a page builder app normally cannot be edited by any other similar apps. 


That's why if your pages were created by GemPages, we recommend you to use GemPages to edit it for the best result. 

Note: In this case, all your pages' images saved on our highest speed CDN will be moved to the lower speed CDN after 3 months. However, it's still good enough for your pages to run.

 


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