General Questions - FAQs

About GemPages

Does GemPages work with my theme?

GemPages is compatible with all Shopify themes. Feel free to switch between themes as the GemEditor can work with any selected theme.


What will happen after I uninstall the app?
When you uninstall the app, your free trial or subscription will automatically be canceled. Your data stored within GemPages will be kept for 3 months. However, your products, collections and live pages remained unaffected.


Can I edit CSS / HTML / JavaScript code by myself?
Right-click on the element you want to edit and select Edit Code. Depending on the nature of each element, you can customize the HTML, CSS or JavaScript code.


Can GemPages work with other apps?
GemPages is integrated with 20+ Shopify Apps. With other applications, you can use the Liquid element to install them into your pages.


Can I transfer pages between different Shopify stores?
You can export your store design and transfer it to other stores that are GemPages-installed. Read our detailed tutorial here!


Is my personal and store data secured?
GemPages is committed to ensuring the security of your personal information. We take great measures to protect the confidentiality of the data that you provided to us. For more information, please refer to our Privacy Policy.


What can I expect in terms of new features and templates?
GemPages is known for frequent updates and improvements. We are working hard every day to deliver new and dynamic features & templates every month.

Support

What type of support is available for me?
Choose a channel of your favorite:
- Help Center
- Live Chat
- Video Tutorials
- Email: support@gempages.help
In-app walk-through and extra materials can be found in the “Help Center” section of the GemPages dashboard once you have our app installed!

 

What are the working hours of GemPages' customer support?

GemPages is aiming towards providing professional and 24/7 customer service.
Currently, we’re in GMT+7 timezone so we are available to assist you within minutes from Monday to Friday, 8:00 AM to 6:00 PM (GMT+7).
Outside this schedule, requests will be received by our shift workers to process at the earliest opportunity, and definitely within 24 hours. 

10-Day Free Trial

Can I try GemPages before purchasing?
Yes, GemPages comes with a 10-day free trial as a Professional user. If you want more time to experience the app after the trial ends, please request a trial extension after completing our short survey.


What features do I get with the free trial?
During 10-day free trial, you can enjoy all features as a Professional user: templates library, all page types, integrations, SEO, and so on. Explore our product plans here.


What happens when my GemPages trial ends?
After the trial, you still have access to the dashboard but all page design features will be blocked. But no worries, your published pages stay the same!


Will I be charged when the trial is up?
Our free trial doesn't require any payment information, so no, you won't be charged.

Pricing Plans

Why is there no free plan anymore?
At this stage, we no longer support the Free plan as our product has significantly evolved with exclusive features and templates, offering high values for paying customers.


How can I change my current plan?
You can access our pricing plans and make changes by clicking the Upgrade Plan button at the bottom left corner of the GemPages Dashboard, or go to Account at the top right corner, select Account Settings then See plans.


Does GemPages offer any discount?
Discount rates apply to our Agency and Affiliate programs. We also offer free/discounted services for educational and non-profit organizations as a way to give back to the community.


Does GemPages have an annual plan?
Unfortunately, we only support monthly plans at the time being.


How does GemPages billing work?
Our monthly subscription is handled by Shopify along with its 30-day invoice. Please refer to Shopify's App Billing Cycles for more information.


What happens when I downgrade to a lower plan?
When you downgrade to a lower plan, exclusive features of the previous plan will be forfeited immediately. On the other hand, your subscription fee will be prorated based on the difference in price and the number of days left in your billing cycle. For more information, refer to Shopify's App Charges article.


What happens to my pages if I don’t renew my GemPages subscription?
Our subscription is linked with Shopify. If you don't renew both Shopify and GemPages subscriptions, you won't be able to access your Shopify store or use GemPages. Your store will then be deemed inactive and scheduled for data deletion after 12 months of inactivity.

 

What happens to an inactive account?

GemPages determines an account as inactive by looking at sign-ins and activities (page creating, editing, publishing) over the previous 12 months. If you have signed in or had any on-page activities within the last 12 months, your account is considered active. Data from inactive accounts will automatically be deleted when reaching 12 months of inactivity.


Can I cancel my subscription anytime?
Yes, you can choose to opt-out of our services anytime by deleting our application from the Shopify Admin Dashboard. No further fees will be charged to your account. After 3 months, your data will be removed from the GemPages server. 


Can I transfer my GemPages subscription to another person?
GemPages subscription is linked with the Shopify store, which can be transferred along with the store ownership. View the detailed guide from Shopify here.


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