New pricing plans: Everything you need to know (2022)

As the needs of our customers keep growing, so should our plans. 

 

Since day one, we’ve been committed to the goal of creating an app that genuinely helps people sell online better, and being able to build a thriving community that shines individually and grows collectively.

 

After a year, we revisited our pricing plans again, and it’s time to make a change for the better. We’re excited to announce that on November 9th, 2022, three brand-new pricing plans will be officially up for grabs! Rooted in in-depth customer studies, these plans are designed to realize your expectations at different stages of business growth.

 

New Pricing Plans - Key Points

 

30-DAY FREE TRIAL

 

For new businesses to explore the page-building practice 

 

BUILD

 

For merchants to build stores and marketing campaigns 

 

OPTIMIZE

 

For merchants to build branded stores & optimize conversion rates

 

ENTERPRISE

 

For scaling businesses with priority support

FREE $29/month $59/month $199/month

 

  • All Page Types 
  • 01 Interchangeable Publishing Slot
  • Drag & Drop Editor
  • Pre-made Landing Page Templates & Use Cases
  • Sticky Add To Cart
  • Custom Code
  • 65+ Native Elements (All Except Pop-up)
  • 30+ Third Party Elements
  • GemMeter¹ (System Checker)
  • 20 Global Styles presets
  • High-speed Hosting CDN
  • Email & Live Chat Support

Everything in Trial, plus:

  • Unlimited Number of Published Pages for Landing, Home & Collection Pages
  • 10 Product Pages & 20 Blog Posts
  • Publish Settings
  • My Library²
  • SEO Settings
  • A/B Testing (01 campaign)
  • Lazy Loading
  • Automatic Speed Optimization
  • SEO Customization

Everything in Build, plus:

  • Unlimited Number of Published Pages of All Types
  • Monthly Templates for Holidays & Special Events
  • 65+ Native Elements 
  • GemMeter (Advanced Suggestions)
  • A/B Testing (20 campaigns)
  • Page Scheduling

Everything in Optimize, plus:

  • A/B Testing (Unlimited Campaigns)
  • Priority Support & Video Call Support

 

Notes:
[¹] GemMeter is an automated feature that can analyze your pages' elements to suggest how to best optimize your store. 
[²] My Library can be used to save page sections & templates you already designed to reuse on other pages, or transfer to other stores (5 stores/month).

 

What’s New?

Aimed to accommodate every stage of your business, GemPages’ three new pricing plans offer a lot more flexibility and exclusive benefits. 

  • The Free Trial period is extended from 10 days to 30 days, allowing you to fully explore the ins and outs of the GemPages app to make an informed purchase decision.
  • Major changes consist of the removal of the previous Starter plan (US$15) and the introduction of the Enterprise plan (US$199). 
  • All plans have access to all of GemPages landing page templates and use cases. That way, any user could quickly get their marketing campaigns ready and speed up the time to market to be better positioned to compete and reach new customers efficiently.
  • Getting started with the Build plan (US$29), users are already granted some advanced features, including Custom Code, full access to 20 Global Styles presets, and Live Chat Support.
  • Optimize plan (US$59) provides users with constantly updated templates for special events and holidays on a monthly basis, 100 exports of elements and sections to My Library for later use, and the use of A/B testing for 20 campaigns. These key features are to optimize your store’s resources and performance to the fullest.
  • With the Enterprise plan (US$199), you are setting the stage for the next level of business success with unlimited use of A/B testing and all kinds of customer support.
  • Annual subscription options are introduced with 20% off - applied to all plans.

What’s Staying The Same?

For users who are on active subscription plans purchased before November 9th, 2022, there will be no changes in terms of pricing, features, and support services.

 

What’s Coming?

We have many more extraordinary upgrades in store for you to empower your eCommerce experiences! Stay tuned, as advanced features and use cases will be rolled out in no time. A sneak peek: our Instant Landing Page feature will help you create your own landing page faster, optimize loading time remarkably, and thus contribute to much greater conversions.

 

General FAQs:

1. Will there be any changes to my current plan that is purchased before the introduction of this new pricing?

Rest assured that the new pricing will not affect your existing subscriptions. It will only be applied to new installs or plan upgrades/downgrades made from November 9th, 2022.

 

2. Will there be any changes to my existing features when I switch to the GemPages' new plan?

Once the new pricing comes into effect:
- If you switch to a new plan, you will be offered a new set of features accordingly.
- If you keep using the current plan, your existing features will remain unaffected.

 

3. Can I cancel my subscription anytime?

Yes, you can choose to opt-out of our services anytime by deleting our application from the Shopify Admin Dashboard. No further fees will be charged to your account. After 3 months, your data will be removed from the GemPages server.

 

4. What happens after I uninstall the app?

When you uninstall the app, your free trial or subscription will automatically be canceled. Your data stored within GemPages will be kept for the next 3 months and your live store will remain unaffected. However, as we have regular server updates, some of the features might not function normally.

 

5. How can I apply for the new multi-store discount?

Please go to the app’s Upgrade page, look for the multi-store discount section and click “Make a Request”. Our Customer Support will verify your store domains, then send you the discount code and guidelines to apply it. 

 

We are currently offering:
- 10% off for the 2nd store
- 15% off for the 3rd store
- 20% off for the 4th store
- 25% off for the 5th store
- 30% off for the 6th store onward

 

6. After I subscribe with the multi-store discount, can I add or remove stores?

Yes, you can. Please contact our Customer Support to get the updated subscription fees and guidelines to apply it.

 

7. If I am eligible for multiple discounts, will they stack up?

In most cases, you can only apply for one promotion at a time with the exception of:
a. Customers eligible for ‘multiple stores discount’ and subscribe to ‘annual package discount’ - these 2 discounts are stackable.

    Example in below:

        If you subscribe to the Build yearly package for your second store, you will be eligible for both 20% off (for yearly package purchase) and 10% off (for multiple stores). The formula for the stacked discount will be: 20%*($29*12)+10%*(80%*($29*12))= $97.44.

 

b. If customers is eligible for ‘one-off promotion discount’ (if any), ‘multiple stores discount’ and ‘annual package discount’ - customers can only choose between 'one-off discount' and 'multiple store discount' and stack it with 'annual package discount'.

 

Upgrade/Downgrade FAQs:

1. I upgrade/downgrade to a different plan with the same period package:

The app will prompt you to agree to a new recurring app charge. Since Shopify allows only one recurring app charge to be enabled simultaneously, the existing recurring application charge will be canceled and replaced by the new charge. 

 

Following Shopify terms, your GemPages billing cycle won't be changed after you upgrade or downgrade your plan.

 

For example, your current monthly billing cycle is from November 10th to December 10th, and you upgraded your plan from the Build plan to Optimize plan on 20th November. The billing cycle will remain the same and not restart from November 20th to December 20th.

 

Let’s say you begin a 30-day billing cycle on the Starter plan ($15) and then upgrade to the Build plan ($29) on the 11th day of the billing cycle. You will be charged $15 + ($29.00 - $15.00) * (19/30) = $23.87. In which:


     - $29.00 - $15.00 is the difference between the Build plan and the Starter plan.

     - 19/30 is the number of days left on your current billing cycle after you update your plan. 

     - ($29.00 - $15.00) * (19/30) = $8.87 is the prorated fee. 

     - $23.87 is the fee for the current billing cycle.


When you downgrade your plan, you will be offered an application credit based on the difference in price and the number of days remaining in the billing cycle. Please click here for a better understanding of the Shopify App Billing cycle.

 

2. I change from the Monthly package to the Annual package - same plan:

The annual package will be active immediately on the day you make the purchase. In your next recurring payment, you will be charged the price of the newly selected annual plan, with a deduction of the cost paid for the number of days remaining in the monthly package in the previous 30-day billing cycle.

 

Let's say you begin a 30-day billing cycle on the monthly Build plan ($29) then upgrade to the annual Build package ($278.4) on the 11th day of the billing cycle. You will be charged: ($29/30*11 + $23.2/30*19) + $23.2*11 = $280.53. In which:

 

    - $23.2*11 is the value of the remaining 11 months in the annual Build package.
    - $29/30*19 is the value of the 11 days you when are on the monthly plan; $23.2/30*11 is the value of the remaining 19 days (in the 30-day Shopify billing cycle) after you have upgraded to the Annual package. 

 

3. I change from the Annual package to the Monthly package - same plan:

Switching from the annual package to the monthly package of the same plan will be recorded as Cancelling the annual plan. You can request for an 80% refund of the remaining days that you have not used in your annual package value. Afterward, a monthly subscription will be required to continue using GemPages. To request for a refund, please contact our Support Team.

 

4. I upgrade/downgrade plans and change the period package from Monthly to Annually:

The annual package will be active immediately on the day you make the purchase. In your next recurring payment, you will be charged the price of the newly selected annual plan, with a deduction of the cost paid for the number of days remaining in the monthly package in the previous 30-day billing cycle.

 

Let's say you begin a 30-day billing cycle on the monthly Build plan ($29) then switch to annual Optimize package ($566.4) on the 11th day of the billing cycle. You will be charged: ($29/30*11 + $47.2/30*19) + $47.2*11= $559.73. In which:       

 

    - $47.2*11 is the value of the remaining 11 months in the annual Optimize package.
    - $29/30*11 is the value of the 11 days you when are on the monthly Build plan; $47.2/30*19 is the value of the remaining 19 days (in the 30-day Shopify billing cycle) after you have upgraded to the annual Optimize package.

 

5. I upgrade/downgrade plans and change the period package from Annually to Monthly:

Switching from the annual package to the monthly package will be recorded as Cancelling the annual plan. You can request for an 80% refund of the remaining days that you have not used in your annual package value. Afterward, a monthly subscription will be required to continue using GemPages. To request for a refund, please contact our Support Team.

 

Understanding how to upgrade or downgrade your plan and the differences between them is important to choose the right plan for your business. Hopefully, this article will help make the process as simple and intuitive as possible.

 

Do you have any questions for us? Reach us via email and live chat! Thank you for reading up until this point 😉

 

 


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