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Troubleshooting and FAQs

Troubleshoot: Interaction Not Working

This guide helps you quickly find why the interaction feature isn’t firing and how to fix it in GemPages v7. Before you start Confirm you’re on GemPages v7 and testing the correct...

Troubleshooting: Error Messages

While using GemPages v7, you may occasionally encounter error messages that stop you from saving changes or publishing your pages. This article will help you understand the most common error messages and...

How to Access Your Published Pages Built with GemPages?

GemPages might be temporarily inaccessible due to the page’s performance optimization. During this short time, you won’t be able to open the editor or access pages from within the app. Your data...

Troubleshoot: Collection Not Showing on GemPages Collection Page

It can be frustrating when your Shopify collections don’t appear as expected on your GemPages collection page. This guide will help you quickly identify and resolve the issue. Why is a collection...

My design does not look good on mobile

This article shows why your design may not look good on mobile devices and walks you through common reasons, practical solutions, and GemPages tips to make your pages look great on every...

Why Is My Variant Picture Not Showing When I Select It?

This article shows how to identify and fix common reasons why your product variant image not show on your GemPages product page. 1. Check That Each Variant Has Its Image in Shopify...

Apps Are Not Showing on My GemPages Page – Troubleshooting

If third-party apps are not appearing on your GemPages pages, follow these steps to troubleshoot and resolve the issue. 1. The App Has Not Been Added to the Page Some apps, such...

Troubleshoot: Video Not Playing on Mobile Devices

This article shows how to troubleshoot video not playing on mobile devices when using GemPages. GemPages supports responsive design, meaning videos that work on desktop should also play on mobile. If your...

Troubleshoot: My Pages Look Inconsistent Across Devices

This article shows why your GemPages-built website may appear differently across various computers and provides troubleshooting steps to ensure a consistent user experience. Most common reasons Let’s go through each common reason...

GemPages Page Not Saving Changes – Troubleshooting

This article shows how to troubleshoot and resolve issues when your GemPages page isn’t saving new changes. If you’re encountering difficulties saving or publishing updates, follow these straightforward steps to identify and...

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