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Troubleshooting and FAQs

Troubleshoot: Collection Not Showing on GemPages Collection Page

It can be frustrating when your Shopify collections don’t appear as expected on your GemPages collection page. This guide will help you quickly identify and resolve the issue. Why is a collection...

My design does not look good on mobile

This article shows why your design may not look good on mobile devices and walks you through common reasons, practical solutions, and GemPages tips to make your pages look great on every...

Why Is My Variant Picture Not Showing When I Select It?

This article shows how to identify and fix common reasons why your product variant image not show on your GemPages product page. 1. Check That Each Variant Has Its Image in Shopify...

Apps Are Not Showing on My GemPages Page – Troubleshooting

This article shows you how to troubleshoot when third-party apps are not showing on your GemPages pages. 1. The App Isn’t Embedded on the Page Some apps, like reviews, upsell tools, or...

Video Not Playing on Mobile – Troubleshooting

This article shows how to troubleshoot video not playing on mobile devices when using GemPages. GemPages utilizes responsive design, ensuring that videos embedded on desktop should also function on mobile. If a...

Why Does My GemPages Website Look Different on Different Computers?

This article shows why your GemPages-built website may appear differently across various computers and provides troubleshooting steps to ensure a consistent user experience. 1. Responsive Design Variations Reason: GemPages employs responsive design...

GemPages Page Not Saving Changes – Troubleshooting

This article shows how to troubleshoot and resolve issues when your GemPages page isn’t saving new changes. If you’re encountering difficulties saving or publishing updates, follow these straightforward steps to identify and...

Can’t Preview Store on Shopify – Troubleshooting

This article shows how to troubleshoot the issue of being unable to preview your Shopify store while building it, particularly when using GemPages.​ Understanding the Preview Function in GemPages GemPages provides a...

Cart Drawer Doesn’t Show on Shopify – Troubleshooting

This article shows you how to troubleshoot and resolve the issue when the cart drawer doesn’t show on your Shopify store using GemPages. Understanding the Cart Drawer A cart drawer is a...

My Product Page Look Different After Publishing

This article shows you how to troubleshoot discrepancies between your GemPages product page design and its appearance after publishing. 1. Verify Product Module Settings If your published product page displays a different...

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