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Troubleshooting and FAQs

Apps Are Not Showing on My GemPages Page – Troubleshooting

This article shows you how to troubleshoot when third-party apps are not showing on your GemPages pages. 1. The App Isn’t Embedded on the Page Some apps, like reviews, upsell tools, or...

Video Not Playing on Mobile – Troubleshooting

This article shows how to troubleshoot video not playing on mobile devices when using GemPages. GemPages utilizes responsive design, ensuring that videos embedded on desktop should also function on mobile. If a...

Why Does My GemPages Website Look Different on Different Computers?

This article shows why your GemPages-built website may appear differently across various computers and provides troubleshooting steps to ensure a consistent user experience. 1. Responsive Design Variations Reason: GemPages employs responsive design...

GemPages Page Not Saving Changes – Troubleshooting

This article shows how to troubleshoot and resolve issues when your GemPages page isn’t saving new changes. If you’re encountering difficulties saving or publishing updates, follow these straightforward steps to identify and...

Can’t Preview Store on Shopify – Troubleshooting

This article shows how to troubleshoot the issue of being unable to preview your Shopify store while building it, particularly when using GemPages.​ Understanding the Preview Function in GemPages GemPages provides a...

Cart Drawer Doesn’t Show on Shopify – Troubleshooting

This article shows you how to troubleshoot and resolve the issue when the cart drawer doesn’t show on your Shopify store using GemPages. Understanding the Cart Drawer A cart drawer is a...

My Product Page Look Different After Publishing

This article shows you how to troubleshoot discrepancies between your GemPages product page design and its appearance after publishing. 1. Verify Product Module Settings If your published product page displays a different...

Why Isn’t My Landing Page Loading on My Site?

This article shows you how to troubleshoot and resolve issues when your GemPages landing page isn’t loading on your live store. Understanding Page Types and Templates GemPages allows you to design various...

Why Is My Published Page Showing as Empty?

This article shows you how to troubleshoot and resolve issues when your published page appears empty in GemPages Version 7 (V7). Here are some common reasons and how to fix: 1. Verify...

Why My Product Page Not Showing Products?

This article shows you how to troubleshoot and resolve issues when your product page isn’t displaying products in GemPages Version 7 (V7). 1. Ensure your product is active and available on the...

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