What happens if I uninstall GemPages?


How can I cancel my GemPages subscription?


We're sad to see you go but this option is available. You can cancel the subscription by uninstalling the app from your Shopify store.

For more details, please follow Shopify's step-by-step instructions in this article.

We would love to listen to any feedback you have for us. Your feedback will be of great help for us to better support worldwide merchants, and you as well, if we ever have a second chance! Reach out to us at support@gempages.help.


What happens to my live pages?


Uninstalling GemPages may lead to your live pages not working properly. Some of the main reasons are missing CSS & JS files, theme change, or core script update from the GemPages server. Please contact our customer support if you run into any problems with these pages, as we do provide page maintenance within 3 months of your last subscription. 


If you want to revert your pages back to the original template from your Shopify theme, follow our instructions for homepages and product pages

We do not recommend editing the pages with a different tool like the Shopify editor or other page design apps. Different page stylings and codes can easily conflict, which ultimately requires re-editing and re-publishing through GemPages.


What happens to my data?


New changes from Shopify’s GDPR require us to erase customer data after a certain amount of time after you stop using GemPages or Shopify. 

Unlike your live pages, your data is scheduled for erasure after 3 months if you choose to opt out of our services.

View our Data Retention & Erasure Policy to know exactly which data of yours will be erased.


GDPR Compliance

GemPages complies with GDPR data practices thoroughly. You can learn about your rights and exercise them using this form.


How do I retain my data?

Reinstalling GemPages can stop your data from being erased. We will notify you via email regarding the erasure date, so be sure to keep an eye on your inbox!

Thank you for using GemPages. If there are any questions remaining, check out the articles above or contact us directly via email & live chat to have them answered! 

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