Upgrade and Downgrade Plan

How do I upgrade or downgrade my plan?

GemPages offers various kinds of plans to fit your individual needs. We’re fully aware that a business has different requirements in a particular growth stage. Therefore, we make it super simple to upgrade or downgrade your plan.

From the GemPages Dashboard, navigate to Preference > Plan Information, and select See plans or access the pricing plan via this link.

After that, the pricing plan page shows up like the image below. Please select the plan you would like to upgrade or downgrade to.

Will I be charged twice if I change my current plan?

The answer is no, you won’t. 

• If you upgrade or downgrade your plan with an app, the app will prompt you to agree to a new recurring app charge. Since Shopify allows only one recurring app charge to be enabled simultaneously, the existing recurring application charge will be canceled and replaced by the new charge.
• Following Shopify terms, your GemPages billing cycle won’t be changed after you upgrade or downgrade your plan.
  For example, your current monthly billing cycle is from November 10th to December 10th, and you upgraded your plan from the Build plan to Optimize plan on 20th November. The billing cycle will remain the same and not restart from November 20th to December 20th.
• When you downgrade your plan, you will be offered an application credit based on the difference in price and the number of days remaining in the billing cycle. Please click here for a better understanding of the Shopify App Billing cycle.
  Let’s say you begin a 30-day billing cycle on a $29.00 plan and then upgrade to a $59.00 plan on day 10 of the billing cycle. You would be charged $29.00 + ($59.00 – $29.00) * (20/30) = $49.00.
  • $59.00 – $29.00 is the difference between the Optimize plan and the Build plan.
  • 20/30 is the number of days left on your current billing cycle after you update your plan. 
  • ($59.00 – $29.00) * (20/30)=$20 is the prorated fee. 
  • $49 is the fee for the current billing cycle.  

Understanding how to upgrade or downgrade your plan and the differences between them is essential to choose the right plan for your business. Hopefully, this article will help make the process as simple and intuitive as possible.