Why Is My Published Page Showing as Empty?

Here are some common reasons and how to fix:

1. Verify Content Presence in the Editor

Before delving into more complex solutions, ensure that your page contains content within the GemPages Editor:

• Open the GemPages Editor and load the specific page.
• Confirm that all intended elements (text, images, buttons, etc.) are present and properly configured.

2. Ensure Proper Publishing Procedures

Confirm that you’ve followed the correct steps to publish your page:

Step 1: After editing, click the Save button in the top-right corner of the editor.

Step 2: Then, click the Publish button to apply the changes to your live store.

Step 3: Verify that the page’s status is set to Published in your GemPages Dashboard.

In case you cannot publish you page, refer to this article.

3. Page Not Set as Default

After designing your pages in GemPages, it’s essential to set it as the default in Shopify. If this step is overlooked, the live site may not display the content as intended.

Step 1: Go to Shopify Admin > Apps and select GemPages Builder to access GemPages Dashboard. 

Step 2: Navigate to the Page section. Select the page type and find the page you want to make default. 

Step 3: Click on the three-dot button next to the page. Choose Make default.

For more detailed instructions on setting a GemPages page as default, refer to this article.

4. Check for Hidden or Disabled Sections

It’s possible that certain sections or elements are hidden or disabled, leading to a blank page upon publishing:

Within the editor, review each section’s visibility settings.

Ensure that no sections are set to “hidden” for the specific device view (desktop, tablet, or mobile) you’re troubleshooting.

5. Browser Caching Issues

Sometimes, browsers cache old versions of your pages, leading to display issues. To ensure you’re viewing the most recent version:

• Clear your browser’s cache and cookies.
• Use a private or incognito window to view your site.
• Alternatively, use a different browser to check the page.

If the problem persists, contact GemPages support for assistance.