What to do when you can't save or publish a page?

This article will guide you through the basic troubleshooting steps when you cannot save or publish a page with GemPages.

Can't save a page

You may receive the message “There are some errors occurred please try again” when saving the page.

 


The most common reason is that you have more than one Editor open. In that case, a pop-up will appear asking you if you would like to initialize a new session. Select “Agree.” 


 

After that, your Editor will be reloaded while there're unsaved changes. Thus, another pop-up will ask you to save the page content. Click on “Ok, save again.” 



In case you don’t see the pop-up, follow the steps below:

Step 1: Keep your current Editor tab.

Step 2: Go to Shopify admin > Apps in a new tab, select GemPages Page Builder to access the GemPages' Dashboard.

 


 

Step 3: Switch back to your previous tab with the Editor and hit “Save” one more time.

Can't publish a page

The most common reason is that your page exceeds the maximum size limit. If that's the case, this message will appear:

 


Click on "Optimize" to be directed to that specific module. After reducing the size of the module, you will be able to publish the page without any problem.

 


 

When your module size is too large, the following are the two most popular scenarios:

 

#1 You're nesting too many elements inside a big Row.  In that case, split them into separate sections to keep the row as light as possible. You also can consider removing some unnecessary elements or optimizing the images and videos to reduce their sizes.

 

 

#2 You're nesting too many elements inside a Tab or Accordion. In that scenario, first, try to lighten the images or videos inside the Tab/ Accordion if possible. Otherwise, you should consider a new layout since if a Tab/Accordion includes too many elements, the loading speed may also suffer.

 

 

That's all! If the error keeps occurring, please let our Customer Support team know directly via email & live chat for direct assistance!


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