Why can’t I publish my page built with GemPages?
Here are the most common reasons that prevent you from publishing your new page.
1. The module size exceeded the 230KB limit
The most common reason is that your page exceeds the maximum size limit. If that’s the case, this message will appear:
Click Confirm to start optimizing the module. After reducing the size, you will be able to publish the page without any problem.
When your module size is too large, the following are the three most popular scenarios:
- You’re nesting too many elements inside a big Row.
In that case, split them into separate sections to keep the row as light as possible. You can also consider removing some unnecessary elements or optimizing the images and videos to reduce their sizes.
In that scenario, first, try to lighten the images or videos inside the Tab/ Accordion if possible. Otherwise, you should consider a new layout since if a Tab/Accordion includes too many elements, the loading speed may also suffer.
- You’ve copied the text from another source and kept the format.
In this case, it may lead to redundant CSS code as below:
You can simply fix the issue by removing the previous format. Just copy and paste the text to a blank page and copy it back as plain text.
2. Existed published URL
When it comes to blogs or landing pages, you might encounter a situation where you are unable to publish a page because it shares the same URL as a previously published page.
In such instances, please take into account the option of modifying the page URL or unpublishing the existing page before proceeding to publish the desired one.
3. No publish slots available
Based on the pricing plan, the Free and Build plans have limits on the number of pages you can publish. If you’ve reached the limit, you won’t be able to publish any more pages. To resolve this, you can either unpublish some pages to free up space or consider upgrading your plan.
Encountering Error Code 500002 after publishing
If you’ve double-checked the issues above and your store still can’t publish the page, or you see the error message “Error code: 500002. Error message: Sorry, an unexpected error occurred.”
This may indicate:
- A conflict with your current theme or third-party app code
- A temporary system error
In this case, try to delete the caches and republish your page. If the issue persists, please contact our Customer Support team for further assistance.
Quick Checklist
| Issue | Fix |
|---|---|
| Module exceeds 230 KB | Optimize layout, compress media, and remove unnecessary styling |
| Duplicate URL | Change the new page’s URL or unpublish the existing page |
| Publish limit reached | Unpublish older pages or upgrade your plan |
| Error 500002 after publish | Clear the cache and republish. |
FAQs
1. How do I know if my page exceeds the 230 KB limit?
You’ll see a warning message prompting optimization when you try to publish. Click “Confirm” to allow GemPages to automatically reduce the module size.
2. What if I still can’t publish after reducing the content?
Try refreshing the page and republishing. If the problem persists, it might be a theme conflict or a temporary issue. Please contact our Customer Support Team for further assistance.
3. Why does pasting text cause size issues?
Pasting formatted content from external sources (e.g., Google Docs, Word) can add hidden CSS. Always paste as plain text to avoid this.
4. Can I publish more pages on a Free or Build plan?
Each plan has a limit. You can either unpublish older pages or upgrade to access more publish slots.
5. What causes Error 500002?
This usually points to:
- A theme conflict
- A third-party app conflict
- A temporary server-side error
You can try to delete the browser’s cache and reach out to our Customer Support Team in case the issue still persists.
Thank you for your comments