What to do when you can't save or publish a page?

This article will guide you through the basic troubleshooting steps when you cannot save or publish a page with GemPages.

Can't save a page

You may receive the message “There are some errors occurred please try again” when saving the page.


 


The most common reason is that you are having more than one Editor open. In that case, a pop-up will appear asking you if you would like to initialize a new session. Select “Agree.” 


 

After that, your Editor will be reloaded while there're unsaved changes. Thus, another pop-up will ask you to save the page content. Click on “Ok, save again”. 



In case you don’t see the pop-up, you can follow the steps below:

Step 1: Keep your current Editor tab.

Step 2: Go to Shopify admin > Apps in a new tab, then select GemPages Page Builder to access the GemPages dashboard.

 


 

Step 3: Switch back to your previous tab with the Editor and hit “Save” one more time.

Can't publish a page

The most common reason is that your page exceeds the maximum size limit. If that's the case, this message will appear:

 


Click on "Optimize" to be directed to that specific module. After reducing the size of the module, you will be able to publish the page without any problem.

 


 

It’s recommended to avoid nesting too many elements inside a row. Kindly split them into separate sections to keep the row as light as possible. You also can consider removing some unnecessary elements or optimize the images and videos to reduce their sizes.

 

That's all! If the error keeps occurring, please let our Customer Support team know directly via email & live chat for direct assistance!


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